Xfinity Customer Service

800-934-6489 Mon-Sat 7am-9pm ET

Best Time to Call: Wednesday Estimated Wait Time: 2m 51s

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To connect with a live agent, press 0# repeatedly until someone picks up.

Pre-Call Checklist

Your full 10-digit number.
Your 6 or 10-digit account PIN.
The last 4 digits of your SSN.
The device you are having trouble with.

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FAQ

How do I activate a new Xfinity Mobile account?

To activate your device, visit the Xfinity Mobile activation website, use the Xfinity Mobile app, or call customer support. Make sure your SIM card is inserted and you have your account details ready before starting the process.

Can I keep my current phone number when switching to Xfinity Mobile?

Yes, you can transfer your existing number during activation. You will need your account number and port-out PIN from your previous carrier. Keep your old service active until the transfer is fully completed to avoid service interruption.

How do I set up and manage Auto Pay for my plan?

You can enroll in Auto Pay through the Xfinity Mobile app or the official website. Under the 'Billing' menu, select 'Auto Pay' to link a credit card or bank account.

What are the different ways to pay my Xfinity Mobile bill?

You can pay instantly using the Xfinity app, or using the payment tools on the Xfinity website. Automatic monthly payments are highly recommended.

What should I do if I have technical problems with my service?

First, restart your phone or toggle Airplane Mode. If that doesn't work, use the troubleshooting guides in the Xfinity app or check for network outages online. For further assistance, contact Xfinity mobile support.